Tired of asking your friends for computer help, only to have them complain that your description of the problem is too vague? This page will guide you through some basic questions. Your answers will be emailed to the person of your choice, and the information will not be saved or shared with anyone else.

Required fields are marked with an (*). Depending on your problem, you may not need to answer all these questions- but try to answer as many as possible, to ensure a helpful reply.

1. Contact Information

2. Describe the program or gadget with the problem

What are you asking for help with?

Include the name of the company that made whatever is giving you trouble ("Microsoft Windows Vista")

3. Describe the problem

*

And, did anything happen around that time? (OS update, installed another program, dropped computer in puddle, etc)

Does it happen every time?


What steps do you go through to re-create the problem?

(if any)

4. How did you try to fix the problem?

If you followed steps from a website, include the link

Did the problem go away? If anything changed, describe what was different (include text of any new error messages)